Returns & Exchanges

How do I return?

If you are not happy with any of our products for any reason, we will gladly accept your non-sale items within 30 days of your purchase date for a refund.
Your refund of the original purchase price will be issued in the same form as the original payment. Please expect your refund 3–5 business days after we receive the package. The original shipping and handling will not be refunded.

Please note: We cannot accept a return (even within 30 days of purchase) in certain situations, including, but not limited to:
- Products returned without original tags attached
- Products showing excessive wear and tear, or at the end of their intended lifespan.
- Items damaged by misuse, alterations, improper care, or accidents.
- Items listed as final/cleaeance sale at the time of purchase.
- Instances of abuse of the Clozoz Return Policy.  
- Items not purchased on clozoz.com. (For purchases made through the Amazon store, please return to the original place of purchase.)
The acceptance of a return is determined at the sole discretion of Clozoz. 

Products must be returned unworn, unwashed, in their original condition and with all tags and liners attached. Returns of multiple orders should not be combined and one return label can only be used for one order. If your order was purchased using a gift card, you will only be refunded directly back to the gift card.

For hygienic reasons, we DO NOT accept returns or exchanges of any used bras and underwear. Please wear your own underwear when first trying on your new items.
Clozoz cannot currently create return labels for APO/FPO addresses, as they require customs information for shipping.


International returns are accepted. Return shipping and any reverse duties are the responsibility of the customer.
Please note that any customs duties incurred upon the package's arrival in the destination country will be the responsibility of the customer.

Shipping fees from the original order are non-refundable.

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, you’ll be automatically refunded on your original payment method. Normally it will take 7 calendar days to receive your refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.